OwnersBest Mail Gateway

The Mail Gateway connects an OwnersBest sales agent's email mailbox to Enigma, the internal platform our agents use to manage property enquiries.

What it does

Property enquiries reach our agents by email. Without the gateway, that correspondence sits in a personal inbox, separate from the enquiry it belongs to. The gateway closes that gap:

• Incoming messages are matched to the buyer enquiry they relate to, so any agent picking up a file can see the full history of the conversation.
• Replies are sent from the agent's own address, so the buyer corresponds with the person they already know rather than a generic mailbox.

Who it is for

OwnersBest sales agents. It is not a public service, and there is no sign-up. An agent's mailbox is connected only when that agent authorises it themselves, and only agents working active OwnersBest listings are invited to connect one.

Connecting a mailbox

An agent authorises the gateway through Google's own consent screen. Google asks the agent to approve each permission before anything is connected, and no password is ever shared with OwnersBest. Both mailboxes hosted by OwnersBest and personal Gmail addresses can be connected.

Disconnecting

An agent can withdraw access at any time from their Google Account permissions page, or by emailing admin@ownersbest.com.mt. Access stops immediately, and stored mail data is removed as described in the privacy policy.

What data it uses

The gateway reads messages in a connected mailbox in order to match them to enquiries, and sends messages the agent composes in Enigma. It is not used for advertising, it is not sold or shared, and it is not used to train any machine-learning model. The privacy policy sets out exactly what is accessed, how long it is kept, and how to have it deleted.